NewCasinos.org Blacklists Monte Cryptos Casino
We consider it our job to inform our site users of online casino sites that are the best at which to enjoy all the classic online casino games such as pokies, blackjack and roulette. We also consider it our job (of course) to inform our site users about which online casinos we heartily recommend that our site users avoid.
Here at NewCasinos.org, we recommend that you DO NOT play at Monte Cryptos Casino!
Before we head off at a tangent and explain why we do not think it is a good idea for you to not play at Monte Cryptos casino, we ought to go into a little bit more detail about this casino, the company behind the casino and the other casinos that this company runs, which naturally we think you should avoid too.
Monte Cryptos Casino is run by a company called Mountberg Limited. This company is based in Nicosia, Cyprus and runs under a licence issued by Curaçao eGaming. Mountberg Limited runs several other online casinos, as follows:
- Play PCF Casino
- Casino Ventura
- Mucho Vegas Casino
- EatSleepBet Casino
- Royal Rabbit Casino
- HappyHugo Casino
- Stakes Casino
- Viggoslots Casino
- Kahuna Casino
- Casino Gym
“As we at NewCasinos.org are blacklisting Monte Cryptos Casino, we recommend that you DO NOT sign up for an account at ANY casino that is run by Mountberg Limited of Cyprus!”
So, why are we blacklisting ALL Mountberg Limited casinos, including Monte Crypto Casinos? The reason is simple:
“Monte Cryptos Casino does not value transparency when it comes to its casino players, and adopted unsavoury tactics to avoid paying them!”
First and foremost, with a name like Monte Cryptos Casinos, you would think that one thing is certain – that this casino accepts payments via cryptocurrencies.
Indeed, at the bottom of their landing page there is even a link to a section telling players how to buy Bitcoins, along with a list of the following “cryptocurrencies”:
- BTC China
Except that these are not cryptocurrencies, they are cryptocurrency exchanges – places where you can ‘buy’ cryptocurrencies.
Under the ‘Banking’ section of the site, there’s a tab for ‘Crypto and Other Methods’. The payment methods included here are:
- Siru Mobile – mobile banking
- Bank Transfer – direct banking transfer
- Zimpler – eWallet
- Interac – eWallet
- Cryptocurrency exchanges where you can buy Bitcoins and other non-fiat currencies
You may be asking what the problem is here. This is the problem as far as we can see it:
“WE HAVE BEEN TOLD BY MONTE CRYPTOS CASINOS THAT THEY ARE UNABLE TO ACCEPT PAYMENTS VIA CRYPTOCURRENCIES, NOR MAKE PAYMENTS VIA CRYPTOCURRENCIES!”
This is blatant false advertising! Say you are walking down an unfamiliar high street of an evening thirsting for a glass of red wine. You spy a place called ‘Monte Christo Wine Bar’. Happy at this discovery, you pay the entrance fee and sit down at a table, signal the waiter and ask for the wine list … only to be told that the place only sells cheap lager.
We do not accept casinos that adopt nefarious practices to drum up custom, and neither, we feel, should you!
We are not the only people to have had problems with Monte Crypto Casino, and other casinos run by Mountberg Limited:
December 2017 – User “GreatGatsby” complained that the casino had refused to pay out their winnings of €1,500, even though their account had been validated and the withdrawal accepted. The withdrawal was then refused, citing “breach of conditions”. Upon investigation, it was discovered that the casino has retroactively altered their terms and conditions to allow them to refuse the withdrawal. Despite proof of this, the casino refused to pay out and became non-responsive.
December 2017 – An anonymous user complained that the casino had refused to pay bonus winnings, again claiming “breach of conditions”. Again it was proven that the casino had altered their T&Cs after the bonus winnings had been accumulated. Despite been handed this evidence, the casino refused to pay out and became non-communicative.
December 2019 – User “speed1975” complained that although they had completed rollover requirements for their bonus, they were unable to withdraw the €382 that they had won. Instead, their winnings were removed, and their original deposit of €30 was returned to their account without explanation.
January 2020 – User “marcoptg” complained that a casino run by Mountberg Limited refused to pay out winnings of €500 citing ‘verification issues’. The casino stated that as evidence of ID, the user would have to issue a copy of EVERY card he had used in over two years of playing at the casino. When the user explained that this was neither fair, nor possible, nor within their terms and conditions, the casino stopped responding.
March 2020 – User “joannamark27” complained that after paying $2,000 out of a total of $19,000 in winnings, the casino stopped paying out saying that they had paid the amount in full. Mountberg Limited was completely unresponsive when attempts to escalate this complaint were made.
As you can see from the evidence provided above, ALL Mountberg Limited online casinos share a history of taking steps to make sure they find ways of not paying out winnings that have been won fairly and squarely. To find that an online casino would retroactively alter their T&Cs seems hard to believe.
Several users have complained that they have contacted Curaçao eGaming – the licensees of Mountberg Limited casinos – about the nefarious practises of all casinos that are run by this Cypriot-based company. In each occasion, Curaçao eGaming passed complaints back to the casino in question with no further action. Let this be another lesson to you – be vigilant when choosing to play at online casinos solely with a Curaçao eGaming licence.
Here at NewCasinos.org we do not like ever taking the extreme action of blacklisting a casino, which is why we hope you understand how important we think it is that you stay away from Monte Cryptos Casinos, and indeed at casinos run by Mountberg Limited.
If you have any concerns regarding other online casino and would like to bring it to our attention, please feel free to contact us, and we’ll start an investigation right away. We will also soon add a complaint section.
24 May. 2020, by Ari Waknine
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